WARRANTY POLICY AND SERVICE

InStyler guarantees all of our products to be free of manufacturer defects.  Thus, all InStyler tools purchased from our website are covered against manufacturer defects for one year after the date of purchase. All warranty claims must be accompanied by an original proof of purchase or itemized documentation, as well as a video demonstration of the product malfunctioning.

Upon receipt of your video, a certified InStyler technician will determine if the damage caused to your tool will be covered under our warranty program.  If it is covered, our fulfillment team will ship you a replacement unit, and you can dispose of the defective unit.

InStyler warranty covers manufacturer defects only. Tool damage not associated with normal use, such as damage due to misuse or abuse, incorrect voltage supply, dropping or failure to follow instructions enclosed in product packaging, or tampering including repair or attempted repair are not covered. 

Please review our complete warranty policy below.

To request a Warranty Authorization and further instructions, please fill out our Customer Service Request Form.

Return Policy

InStyler is not accepting returns of any kind at this time.  

WARRANTY POLICY

Tre Milano, LLC ("Company") extends this limited warranty to the original retail purchaser ("Consumer") of InStyler® branded products (the “InStyler”).

Limited One (1) Year Warranty:

 

The InStyler and its parts are warranted against manufacturer defects for one (1) year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified.  

  1. EXCLUSIONS:

Excluded from this limited warranty are damages to the InStyler caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.

  1. VOIDING OF LIMITED WARRANTY:

THE FOLLOWING OCCURRENCES OR CONDITIONS WILL VOID THIS LIMITED WARRANTY: (1) USE FOR COMMERCIAL PURPOSES; (2) FAILURE TO USE THE INSTYLER ACCORDING TO COMPANY'S SPECIFICATIONS AND INSTRUCTIONS INCLUDING, WITHOUT LIMITATION, SAFETY INSTRUCTIONS AND WARNINGS; (3) FAILURE TO PROPERLY CLEAN AND MAINTAIN THE INSTYLER AS STATED IN THE MANUAL; AND (4) TRANSFER OR ASSIGNMENT OF THIS WARRANTY.

  1. SOLE REMEDY:

The sole remedy under this limited warranty is repair or replacement, at Company's option, of the InStyler or part(s) deemed to be defective. "Repair" or "Replacement" shall mean providing the labor and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at Company's option, the InStyler.

  1. HOW TO MAKE A WARRANTY CLAIM:

To request a Warranty Authorization and further instructions, please fill out our Customer Service Request Form.

  1. DISCLAIMER:

THE WARRANTY IN THIS DOCUMENT IS THE ONLY WARRANTY ON THE INSTYLER. COMPANY MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATION OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY COMPANY AND EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

CONSUMER AND COMPANY EXPRESSLY AGREE THAT REPAIR OR REPLACEMENT OF THE INSTYLER OR THE DEFECTIVE PART(S) IS THE EXCLUSIVE AND SOLE REMEDY OF CONSUMER. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, OR DISTRIBUTOR OR DEALER OF COMPANY HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.

  1. NO CONSEQUENTIAL DAMAGES:

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, COMPANY ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS RELATED TO PROPERTY, LOSS OF USE, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, OR ANY OTHER ECONOMIC LOSS.

  1. LEGAL RIGHTS:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  1. INFORMAL DISPUTE RESOLUTION:

The parties to this limited warranty agree to submit to mediation to resolve any warranty disputes.

  1. GOVERNING LAW:

The laws of the State of California will govern this limited warranty.