Return & Warranty Policies

Return Policy

At InStyler, we are committed to providing high-quality hair tools that enhance your styling routine. To ensure the best experience for all our customers, we have updated our return policy as follows:

Final Sale on Used Products

Due to hygiene and safety reasons, we do not accept returns or exchanges on any used hair tools, including hair dryers, styling irons, and hot air brushes. Once a product has been used, it is considered final sale and cannot be returned.

Eligibility for Returns

We accept returns on unused and unopened products within 30 days of the delivery date. To qualify for a return:

  • The product must be in its original packaging, unopened, and unused.

  • Proof of purchase is required.

  • The return must be initiated within 30 days of receipt.

Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer service team within  60 days of receiving your order. We will gladly provide a replacement or repair under our Limited 1-Year Warranty (if applicable). To request a Warranty Authorization and further instructions, please email warranty@instylerhair.com. 

How to Initiate a Return

To request a return for an unused item, please email returns@instylerhair.com with your order number and reason for return. Approved returns will receive instructions on how to send back the product.

By purchasing from InStyler, you agree to this return policy. If you have any questions, feel free to reach out to our support team.

WARRANTY POLICY

Tre Milano, LLC ("Company") extends this limited warranty to the original retail purchaser ("Consumer") of InStyler® branded products (the “InStyler”).

Limited One (1) Year Warranty:

The InStyler and its parts are warranted against manufacturer defects for one (1) year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified.  

  1. EXCLUSIONS:

Excluded from this limited warranty are damages to the InStyler caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.

  1. VOIDING OF LIMITED WARRANTY:

THE FOLLOWING OCCURRENCES OR CONDITIONS WILL VOID THIS LIMITED WARRANTY: (1) USE FOR COMMERCIAL PURPOSES; (2) FAILURE TO USE THE INSTYLER ACCORDING TO COMPANY'S SPECIFICATIONS AND INSTRUCTIONS INCLUDING, WITHOUT LIMITATION, SAFETY INSTRUCTIONS AND WARNINGS; (3) FAILURE TO PROPERLY CLEAN AND MAINTAIN THE INSTYLER AS STATED IN THE MANUAL; AND (4) TRANSFER OR ASSIGNMENT OF THIS WARRANTY.

  1. SOLE REMEDY:

The sole remedy under this limited warranty is repair or replacement, at Company's option, of the InStyler or part(s) deemed to be defective. "Repair" or "Replacement" shall mean providing the labor and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at Company's option, the InStyler.

  1. HOW TO MAKE A WARRANTY CLAIM:

To request a Warranty Authorization and further instructions, please email warranty@instylerhair.com. 

  1. DISCLAIMER:

THE WARRANTY IN THIS DOCUMENT IS THE ONLY WARRANTY ON THE INSTYLER. COMPANY MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATION OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY COMPANY AND EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

CONSUMER AND COMPANY EXPRESSLY AGREE THAT REPAIR OR REPLACEMENT OF THE INSTYLER OR THE DEFECTIVE PART(S) IS THE EXCLUSIVE AND SOLE REMEDY OF CONSUMER. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, OR DISTRIBUTOR OR DEALER OF COMPANY HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.

  1. NO CONSEQUENTIAL DAMAGES:

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, COMPANY ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS RELATED TO PROPERTY, LOSS OF USE, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, OR ANY OTHER ECONOMIC LOSS.

  1. LEGAL RIGHTS:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  1. INFORMAL DISPUTE RESOLUTION:

The parties to this limited warranty agree to submit to mediation to resolve any warranty disputes.

  1. GOVERNING LAW:

The laws of the State of California will govern this limited warranty.