If you need assistance with an order placed on our Shopify store, please reach out to our customer service team at help@instylerhair.com. Our store is operated by The Electric Operating Company Ltd. under agreement.

For inquiries regarding products purchased from other retailers, please contact the Manufacturer/Licensee directly:

Tre Milano, LLC
29822 Avenida de las Banderas, Unit A
Rancho Santa Margarita, CA 92688

• Dan Fugardi, CEO – dan@instyler.com | 626-427-2207
• Arin Meyer, Head of Operations – arin@instyler.com | 908-414-0259

We’re happy to assist with any questions or concerns!

Due to hygiene and safety reasons, we do not accept returns or exchanges on any used hair tools, including hair dryers, styling irons, and hot air brushes. Once a product has been used, it is considered final sale and cannot be returned.

We accept returns on unused and unopened products within 30 days of the delivery date. To qualify for a return:

• The product must be in its original packaging, unopened, and unused.
• Proof of purchase is required.
• The return must be initiated within 30 days of receipt.

Here is the full policy. If you purchased your product from our website and received a defective or damaged item, please contact our customer service team within 60 days of receiving your order. We will gladly provide a replacement or repair under our Limited 1-Year Warranty (if applicable).

To request a Warranty Authorization and receive further instructions, please email warranty@instylerhair.com.

For warranty issues related to products purchased from other retailers, please contact the Manufacturer/Licensee directly:

Tre Milano, LLC
29822 Avenida de las Banderas, Unit A
Rancho Santa Margarita, CA 92688

• Dan Fugardi, CEO – dan@instyler.com | 626-427-2207
• Arin Meyer, Head of Operations – arin@instyler.com | 908-414-0259

We’re here to ensure you have the best experience with your InStyler product.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.